We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of an unworn item within 14 business days once purchase is received. Items should be in the original condition, unworn, unwashed or used in anyways and is return in it's original condition, including tags, for a full refund minus original shipping charges and duties paid.
Please send your returns to -
Unit 9, 7-11 Byron St, Coogee, NSW 2034 - Australia
Enclosed in your Faithfull Online Order you will find your Returns Slip. This must be filled in and sent back with your return. Remember to fill in the Returns Slip with your Name, Order Number and the reason for your return.
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.
We will credit your original method of payment minus original shipping charges and duties paid. Once your Return arrives within at the return address please allow 14 business days for your refund to be processed. You will be notified by email once finalised.
Sale items cannot be returned for a refund and are final sale. We reserve the right to deny a refund of the merchandise returned if they do not meet the requirements of our Return Policy.
We DO NOT offer exchanges, but of course you are welcome to return a full priced item for a refund and re-purchase your preferred item/size once we’ve refunded you.
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 30 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
If you have received a faulty item please email us at firstname.lastname@example.org to arrange a Prepaid Return Postage Label. We will replace if stock is available or refund you upon return.